Writing
Field notes on learning design, retention, and L&D at scale.
Retention & Engagement
- The number that matters isn't enrolment
Why online learning leaks, and the three levers that actually hold learners.
Learning Engineering
- Instructional design needs an engineering mindset
What a computer-science background taught me about building courses that improve.
Scale & Operations
- Training 77,000 people who don't sit at desks
Frontline L&D is the hardest and most valuable kind. Design for the constraint.